Policy - Student Services

Student Services Policy

Our commitment to you, our College students is to:

  • provide a service which is friendly, helpful and responsive to your needs;
  • provide the fullest possible service at all times, within the constraints of available resources
  • create a pleasant and welcoming environment in which you can achieve your educational goals;
  • make available materials and information resources appropriate to your needs;
  • train and develop our staff so that they continue to provide a quality service;
  • use the information gathered from complaints and suggestions, and user surveys to help us improve services;

You can help us accomplish this by:

  • taking good care of college materials, property and equipment;
  • returning the materials you borrow in good order and on time;
  • refraining from eating, drinking, smoking and using personal stereos and mobile phones in the college;
  • looking after your personal property, keeping valuable items with you at all times;
  • giving quality feedback and making suggestions.



College policies

Access and Equity | Cancellations | Certificates of Attendance | Code of Conduct | Complaints | COVID-19 | Customer Service | Employment | Enrolment | Enrolment Credits | Enrolment Withdrawal | Environmental | Gift Vouchers | Harassment | Membership | Privacy | Physical Activity Readiness Questionnaire (PAR-Q) | RTO Training Policies | Smoking | Transfers | Terms and Conditions | Workplace Health and Safety (WHS)