Customer Service Policy - Sydney Community College

Customer Service Policy

Our commitment to you, our College users, is to:

  • provide a service which is friendly, helpful and responsive to your needs
  • provide the fullest possible service at all times, within the constraints of available resources
  • create a pleasant and welcoming environment in which you can achieve your educational goals
  • make available materials and information resources appropriate to your needs
  • train and develop our staff so that they continue to provide a quality service
  • use the information gathered from complaints, suggestions and user surveys to help us improve services.

You can help us accomplish this by:

  • taking good care of College materials, property and equipment
  • returning the materials you borrow on time
  • refraining from eating, drinking, smoking and using personal stereos and mobile phones in the College
  • treating College staff and fellow students with respect and courtesy
  • looking after your personal property, keeping valuable items with you at all times
  • giving quality feedback and making suggestions.

Policy last reviewed: July 2020

College policies