Customer Service

Customer Service

Our commitment to you, our College users, is to:

  • provide a service which is friendly, helpful and responsive to your needs;
  • provide the fullest possible service at all times, within the constraints of available resources;
  • create a pleasant and welcoming environment in which you can achieve your educational goals;
  • make available materials and information resources appropriate to your needs;
  • train and develop our staff so that they continue to provide a quality service;
  • use the information gathered from complaints, suggestions and user surveys to help us improve services.

You can help us accomplish this by:

  • taking good care of College materials, property and equipment;
  • returning the materials you borrow on time;
  • refraining from eating, drinking, smoking and using personal stereos and mobile phones in the College;
  • treating College staff and fellow students with respect and courtesy;
  • looking after your personal property, keeping valuable items with you at all times;
  • giving quality feedback and making suggestions.

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Policy last reviewed: August 2016

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