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Improve your customer service skills with our business courses in Sydney.

The Customer Service Excellence course aims to build on a participant’s existing customer service knowledge and experience by including specific case studies relevant to your industry and organisation and applying these tools to understand different customer types and how to deal with an array of situations in face-to-face and telephone interactions.

Course outcomes

By the end of this customer service course, you will have learned to:

  • Identify their personal strengths and weaknesses in delivering customer service
  • Recognise that service delivery is an individual response value
  • Understand how their own behaviour impacts the behaviour of others
  • Develop more confidence and skills as a problem-solver
  • Communicate more effectively
  • Learn some ways to make customer service a team approach
  • Apply the learning in practical exercises

Course content

During this course, the intention is that the following topics will be covered, but not necessarily in the order given.

This course is a blend of:

  • Pre-course preparation activities
  • Face-to-face group training
  • Post-course activity


The Value of Customer Service

  • The Value of Customer Service
  • What is Customer Service?
  • Why is Customer Service Important?
  • Consequences of Poor Customer Service
  • Why customers stop doing business with an organisation?

Customer Profile

  • The Market
  • Customer Perspective
  • Organisational Customer Service Standards
  • Customer Types
  • Internal Customers and External Customers

Personal Gains

  • Customer Service Benefits
  • What’s in it for me?
  • Personal Standards
  • Customer Feedback
  • Continuous Improvement

Please bring to class

  • pen
  • paper
  • USB drive

This course has no current classes. Please join our waitlist and we will notify you when we have places available. Join Waitlist

This course has no current classes. Please join our waitlist and we will notify you when we have places available. Join Waitlist

Great reasons to enrol in a short course with us

Small classes

A personal approach means quality learning, so you can enjoy plenty of interaction with your instructor and the chance to ask questions.

Short & sweet

Our short courses & workshops get straight to the point, providing the skills you need with minimal commitment of your precious time.

Facilities & equipment

Our range of venues suit every type of course, are easy to get to, and have the equipment and tech needed to support your learning.

Easy, secure enrolment

Enrol online 24/7 with a safe, convenient 3-step process, and you can change your mind up to 7 days before class starts.

Quality instructors

Our educators bring first-hand experience and knowledge, with up-to-the-minute practices from diverse industries.

For business, or pleasure

Our courses help you rapidly increase your skills and knowledge, for professional development or personal interest.

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