Introduction to Customer Service

Introduction to Customer Service

A 12-week short course that delivers part of the Certificate II in Retail Services (SIR20216)

This training is funded by the NSW Government and is free for eligible applicants (see Eligibility below)

Session Information

Courses are run one day a week for 12 weeks. There are no classes during public and school holidays. Class hours are 9:30-2:30.

Courses are run in locations in the Fairfield/Cabramatta and Lakemba/Bankstown areas of Sydney starting in February/March and June/July 2020

Course description

This course prepares you for a customer service career of your choice. Below is a description of the units and subjects you will study:

• Engage the Customer (SIRXCEG001)
• Contribute to Workplace Health and Safety (SIRXWHS002)
• Work Effectively in a Service Environment (SIRXIND001)
• Organise and Complete Daily Work Activities (BSBWOR202)
• Use Strategies to respond to routine workplace problems (FSKLRG09)

Eligibility

This training is funded by the NSW Government and is free for eligible applicants (see www.training.nsw.gov.au/ace)

Eligibility Criteria
You can only take this course if you can demonstrate barriers to accessing training and
• are 15 years or older and have left school
• live and work in NSW
• are an Australian or New Zealand citizen; permanent resident; humanitarian visa or bridging visa holder
• have or obtain a Unique Student Identifier (USI)
www.usi.gov.au