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Learn communication skills that lead to success with our career development and leadership training short courses in Sydney.

This communication skills course for managers will enable you to learn and practice the skills to communicate more effectively in the workplace, for achieving greater success.

Effective communication skills are critical in today’s fast-paced, verbal workplace. Good communication projects empathy and concern for others. Effective communication skills are also clear and concise, being without ambiguity. This communication skills course will help you develop your interpersonal skills whilst also engaging with others in an efficient, productive and personable manner. This, in turn, lessens the likelihood of miscommunication.

Learning outcomes

By the end of this communication skills course, you should be able to:

  • apply more favourable communication models
  • communicate effectively across different channels of communication (e.g. face to face, virtual)
  • listen carefully
  • assert your position with poise and grace
  • negotiate effectively
  • resolve conflict with a view to strengthening your relationships

Ideal for

This communication skills course is suitable for:

  • line managers
  • supervisors
  • team leaders
  • team members
  • anyone seeking to build their communication skills in a workplace setting

Course content

This communication skills course covers the following topics:

Communicating clearly with openness and honesty

  • Using the STAR model for effective communication
  • Importance of feedback
  • Choosing the right channel for communication
  • Managing physical noise, discourse/ narratives and semiotics/ values

Communication and interpersonal skills development

  • Developing self-confidence
  • Establishing rapport, credibility and influence
  • How to demonstrate empathy, awareness and concern for others with good listening and communication skills
  • How to overcome common communication barriers.
  • Learn to use active listening, diagnostic questions, accord statements and solution-focused questions
  • Framing the conversation for a positive outcome
  • Dealing with different communication styles
  • The impact of non-verbal communication
  • How to deliver and receive constructive feedback with ease and grace
  • Staying calm when handling challenging people.

Assertiveness skills development

  • Set professional boundaries for engendering respect whilst also delivering required outcomes
  • Confidently handle disagreements, disappointments and inappropriate behaviour
  • Handle strong emotions in oneself and others
  • Defuse resentment
  • When to use humour to diffuse tense situations
  • Conduct open and honest courageous conversations
  • Use conflict situations as opportunities to create positive change and better results
  • Practise how to be assertive, conversationally, without being forceful or defensive.

Gaining co-operation and persuasion

  • How to handle people who ignore you, interrupt you, disagree with you, vent their anger on you, make unreasonable requests of you, unduly criticise you
  • Moving stakeholders from being adversaries/ detractors to advocates/ supporters
  • Gain cooperation with others.

Negotiation and problem-solving skills

  • Focusing on issues, not behaviours
  • Using neutral language to describe issues, so you can direct attention towards solution finding.
  • Addressing needs and concerns
  • Talking through your options for action
  • Prevent other people from dominating your negotiations.

Delivery style

This communication skills course is offered face-to-face with a hands-on learning experience which will introduce you in a practical way to the skills associated with communication skills for managers.

Course venue

Rozelle Campus

2A Gordon St, Rozelle NSW 2039 (corner of Gordon St & Victoria Rd in the grounds of St. Joseph's Church)

If driving, there is no entry into Gordon Street from Victoria Road. Pedestrian access is opposite Prince Street.

This course has no current classes. Please join our waitlist and we will notify you when we have places available. Join waitlist for Communication Skills Course for Managers

This course has no current classes. Please join our waitlist and we will notify you when we have places available. Join waitlist for Communication Skills Course for Managers

Great reasons to enrol in a short course with us

Small classes

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Enrol online 24/7 with a safe, convenient 3-step process, and you can change your mind up to 7 days before class starts.

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Our educators bring first-hand experience and knowledge, with up-to-the-minute practices from diverse industries.

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